Free Delivery Across GCC

Halal Certified & Made in Italy

Shipping policy

Shipping Policy

At ANAAKA, we believe premium skincare deserves a premium delivery experience. That's why we work with trusted logistics partners to ensure your order arrives safely, quickly, and securely.

 

Where We Ship

We currently ship across the GCC countries.

 

 

Shipping Partners

To provide reliable and efficient delivery, we work with trusted courier partners:

  • GCC Countries: DHL or other trusted local courier partners

  • Orders are dispatched from our fulfillment centers in the European Union or Turkey, depending on stock availability and the destination country.

Your courier will be selected based on your delivery location and the fastest available service.

 

 

Shipping Across the GCC

Shipping is available throughout the GCC. Shipping charges are calculated at checkout.

 

 

Order Processing

Orders are typically processed within 1 business day after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation email together with your tracking information.

 

 

Estimated Delivery Times

  • GCC Countries: Up to 12 business days

Please note that orders are shipped from our fulfillment centers in the European Union or Turkey. Delivery times are estimates and may vary due to customs clearance, public holidays, peak periods, or circumstances beyond our control.

 

 

Track Your Order

As soon as your order has been dispatched, you'll receive an email with your tracking number, allowing you to follow your shipment every step of the way.

 

 

Delivery Address

Please ensure your shipping address and contact details are accurate before completing your order.

ANAAKA cannot be responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided during checkout.

 

 

Failed Delivery Attempts

If delivery cannot be completed, the courier may attempt delivery again or leave instructions for collection, depending on the courier's policy.

If your parcel is returned to us because it could not be delivered, our Customer Care team will contact you to arrange re-delivery.

 

 

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive an incorrect item, please contact our Customer Care team within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the product and packaging (if applicable)

  • A brief description of the issue

We'll investigate your claim promptly and provide an appropriate solution.

 

 

Need Assistance?

If you have any questions about shipping or your order, our Customer Care team is here to help.

Email: support@anaaka.com