Returns & Refunds

At ANAAKA, we want you to shop with complete confidence.
This Returns & Refunds Policy applies to orders placed through our GCC webshop. Our GCC orders are fulfilled from our fulfilment centers in the European Union or Turkey, depending on stock availability and the delivery destination.

30-Day First-Time Satisfaction Guarantee

Trying ANAAKA for the first time?

We understand that every person's skin is unique. If you're new to ANAAKA and your skin doesn't respond well to the product, simply contact us within 30 days of receiving your order.

Our Customer Care team will review your case and work with you to find the best solution, which may include personalised skincare advice, product recommendations, or store credit where appropriate.

Your satisfaction is our priority, and we're committed to helping you find the right ANAAKA routine for your skin.

Change of Mind Returns

If you've changed your mind, you may return any unopened, unused, and sealed product within 14 days of receiving your order.

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.
• All safety seals and protective wrapping must remain intact.
• The product must be suitable for resale.
• Proof of purchase is required.

How to Start a Return

To request a return, please contact our Customer Care team before sending any product back.

Email: returns@anaaka.com

Please include:

• Your order number
• The reason for your return
• Photos if the item is damaged, incorrect, or affected by a quality issue

Once your request has been reviewed and approved, we'll send you a Return Authorisation Number together with the correct return instructions and return address.

Please do not return products without contacting us first, as unauthorised returns may not be accepted.

Return Shipping for GCC Orders

Because GCC orders are dispatched from our fulfilment centers in the European Union or Turkey, approved returns may need to be sent back to an EU or Turkey return location, or handled through an authorised courier partner where available.

For change of mind returns, the customer is responsible for return shipping costs, customs duties, taxes, or courier charges unless ANAAKA confirms otherwise in writing.

If the return is due to an incorrect item, damaged order, or a confirmed issue caused by ANAAKA or our logistics partner, we will arrange an appropriate solution at no additional cost to you.

Please pack the products securely to avoid damage during transit and include your order confirmation or dispatch note inside the parcel.

We recommend keeping your proof of postage until your return has been processed.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds are processed within 5 business days after your return reaches our warehouse or authorised return location. Depending on your payment provider, it may take a few additional business days before the funds appear in your account.

Original shipping fees, customs duties, taxes, or import charges are non-refundable unless the return is due to an incorrect item, damaged order, or a confirmed issue caused by ANAAKA.

Incorrect Items

If you receive the wrong product, we're very sorry.

Please contact us within 7 days of receiving your order, and we'll arrange a replacement, refund, or other suitable solution as quickly as possible at no additional product cost.

Damaged Orders

If your order arrives damaged, please contact our Customer Care team as soon as possible.

To help us resolve your claim quickly, please include:

• Your order number
• Photos of the damaged product
• Photos of the outer packaging and shipping label, if applicable

We'll investigate the issue promptly and arrange a suitable resolution.

Skin Reactions

Although ANAAKA products are formulated with carefully selected premium ingredients, every individual's skin is unique.

If you experience a skin reaction, please discontinue use and contact our Customer Care team.

To help us assess your case as quickly as possible, please provide:

• Clear photographs of the affected area
• Photos of the product and batch number
• Any relevant medical documentation, if available

This information helps us investigate your claim efficiently and recommend the most appropriate solution.

Need Help?

If you have any questions about returns or refunds for your GCC order, our Customer Care team is always happy to assist.

Email: support@anaaka.com